FAQ
Last updated: November 6, 2026
What does ourmoderyyyil sell?
Fitness and outdoor accessories for home strength training, floor practice, running and time outside, including bands, mats, weights, training accessories, footwear and compact lighting.
Do you manufacture every product?
We are an independent online retailer. Unless a product page expressly says otherwise, we do not claim to manufacture the products or to be affiliated with or endorsed by a third-party brand.
Which size or weight am I buying?
Use the specific size, weight and quantity stated for the item and your selected option. Do not assume that a title listing several possible weights means that every weight is included. Contact us before ordering if the exact selection is unclear.
What should I check for footwear and fitted accessories?
Confirm the available shoe size, sock size, glove size or sleeve fit before purchasing. If no exact size is listed, ask us before ordering.
How do I choose training equipment?
Check the actual dimensions, resistance or weight, included components and manufacturer limitations. For doorway equipment, check the stated mounting and doorway requirements. General store information does not replace the instructions for the product.
Are accessories and props included?
Only components expressly listed for the item are included. A room scene, display stand, clothing item or other photographic prop is not included unless the description says so.
Where do you ship?
We ship only within the United States, to the 50 states and Washington, DC. We do not offer international shipping or ship to U.S. territories or APO/FPO/DPO military addresses. Service to Alaska, Hawaii and PO boxes depends on the actual shipping service available for your address; contact us before ordering if availability is unclear.
Is shipping free?
Standard shipping is free on all orders, with no minimum purchase. We currently offer Standard shipping only.
How long does processing take?
Order processing takes 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
After shipment, estimated transit time is 2–4 business days. Estimated total delivery time is 3–6 business days, including processing. Business days are Monday through Friday, excluding U.S. federal holidays. These are estimates, not guaranteed delivery dates.
How can I track an order?
Shipment confirmation includes a tracking number or link if the shipping method supports tracking. Updates can take time to appear.
Can I change or cancel an order?
Contact us as soon as possible with the order number. We will check the status; changes may not be possible after fulfillment begins or the order is in transit. Rights relating to shipment delays continue to apply.
Can I return an item?
You may request a return within 30 calendar days after delivery. A change-of-mind return must be unused, undamaged and include its supplied accessories. We also support returns for damaged, defective, incorrect, incomplete or materially misdescribed items. Contact us first for instructions; your nonwaivable legal rights continue to apply.
Who pays return shipping and are labels provided?
We pay return shipping for eligible returns and provide a prepaid return label and the correct return address. Contact us before sending the item. Do not send merchandise to our business correspondence address unless instructed.
Do you offer exchanges or charge a restocking fee?
We do not offer exchanges and do not charge a restocking fee.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item arrives damaged, wrong or with a missing part?
We support returns for damaged, defective, incorrect, incomplete or materially misdescribed items. Contact us with your order number and a description. Helpful photographs can assist the review. We pay shipping for eligible returns and provide a prepaid label; your applicable legal rights are not limited.
Which payment methods can I use?
Payments are processed through Shopify Payments and any other services displayed at checkout. Available methods can vary with device, location and payment-provider eligibility.
How do I manage cookies or exercise privacy rights?
Use Your Privacy Choices for the sale, sharing and targeted-advertising opt-out offered by Shopify to residents of applicable U.S. states. Browser settings can restrict cookies, although doing so may affect store functions. See our Privacy Policy for details and available rights. Email support@ourmoderyyyil.com to submit a privacy request.
How do I contact customer service?
Email support@ourmoderyyyil.com or call +1 217-766-9083. Include the order number for order-related questions.
See our Contact Us, Shipping Policy, Refund Policy and Privacy Policy.
Contact ourmoderyyyil
Email: support@ourmoderyyyil.com
Phone: +1 217-766-9083
Business correspondence address: 27603 Dalton Bluff Ct, Katy, TX 77494, United States
Website: https://ourmoderyyyil.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.